SHIPPING & RETURNS
All orders are sent via Post Austria, also Local Express Post depending on the stock location of the product. All orders can be tracked.
Your order should take 2-7 business days from dispatch to arrive.
* A shipping charge of €6,5 + insurance applies for orders within Austria and
€16,5 to + insurance all other EU countries.
Within the EU we offer Express Delivery for a €18 + insurance charge.
* International – €???
Please provide your phone number in the shipping details so that the local shipping service can contact you if needed.
Please note that shipping costs are non-refundable.
TRACKING YOUR ORDER
Once your order has shipped, you will receive an email confirmation with a tracking number.
Orders are processed Monday to Friday and will generally leave the stock location within 2 business days.
Any orders placed on Saturday, Sunday or Holiday will be processed the next business day.
We will always try our best to accommodate any rushed orders, feel free to contact us with any specific dispatch/delivery needs prior to placing your order.
INCORRECT ADDRESS / REDELIVER TERMS
Once dispatched, addresses cannot be changed. You will be required to pay for your item to be redirected or redelivered, we cannot cancel and refund the shipment.
Please note we cannot be held accountable for items which have been marked as delivered but have not been received, or if you have not received a delivery attempt notification from your local postage service.
TAXES & DUTIES
All applicable taxes, customs fees and duties are the responsibility of the customer and differ between countries. We do not charge any duties or taxes on international orders.
We are prohibited by law from marking an order as a ‘gift’ on customs declaration forms, even if the order is placed with the intention of sending to a gift recipient. For further information you might want to call your local customs office.
RETURNS & EXCHANGES
We accept returns in their original condition within 14 days of receiving your order.
If you wish to RETURN an order please email us within your 14 day withdrawal period.
If you wish to EXCHANGE an order please email us within your 14 day withdrawal period. If an exchange is not possible you will be issued a full refund after we receive your order.
Please return products in their original packaging and under disclosure of the order number, to:
Weißgerberlände 42, top 17
We do not cover any return postage costs. For your protection and in case of any loss or damage, please ensure your return package is both prepaid and insured.
We strongly encourage you to email us with any prior questions or concerns. We also strongly suggest you precisely note measurements and scale of all products before purchasing.